No credit check at signup
Ordering Holo Alert feels like getting a medical alert pendant, not opening a telecom account. TELUS is the only major Canadian medical alert provider that runs a credit check at account opening.
Holo Alert vs TELUS LivingWell
A medical alert that fits the life you live now.
Independence does not have to come with a list of trade-offs. Holo Alert is a Canadian-owned medical alert designed to settle quietly into your routine: simple to order, clear in what it costs, and ready to support you at home or away. The pendant fits into your day, so the day still feels like yours.
- Owned and answered hereCanadian
- Help reached when it mattersUnder 30s
- Trusted by Canadian families4.9 / 5
- Certified Canadian monitoringULC
- Works wherever LTE reachesNo landline
- Built for daily wearIP67
Why Holo Alert
Designed for today, simple from the first day.
A medical alert should not feel complicated. One Canadian-owned pendant, one clear monthly price, and the things that protect you most ready from the first day. No credit check, no telecom paperwork, no extra decisions.
A team focused on this every day
Senior safety is what Holo Alert does. Not internet, not mobility, not enterprise wellness. TELUS Health’s strategic focus is global B2B wellness; LivingWell is a small consumer line within that.
Coverage that follows you
Holo Alert is built on Canadian LTE with strong national coverage, so support reaches you wherever cellular service is available. LivingWell pendants run on the TELUS network only.
Built for real life
A pendant, a plan, a quiet confidence.
Ready when it arrives
No technician visit. No credit check. We help you set it up.
Holo Alert is built to be easy to start. The pendant arrives charged and ready, with one short test call to your monitoring centre. A Canadian care team member walks you through it the first time, so you know exactly how it works before you slide it on for the day.
Your day does not have to get smaller
Around the house, or out for a walk in your own neighbourhood.
A medical alert should support your routines, not shrink them. Holo Alert moves with you wherever Canadian LTE reaches: at home, on a walk, at the grocery store, on a drive. The pendant is built on a network with strong national coverage and is not tied to a single telecom’s towers.
Quiet support, when it is needed
If help is needed, the device connects you.
Press the button, or let automatic fall detection do it for you, and the pendant connects you to a Canadian, ULC-certified response centre, with a target response under 30 seconds in English or French. A trained operator speaks with you, listens, and coordinates help based on the situation.
At a glance
See the everyday differences at a glance.
Recommended
Holo Alert
Versus
TELUS LivingWell
Credit check at signup
No
Yes
Activation fee
$0
$35
Network
Canadian LTE
TELUS network only
Fall detection
Included
Included
Apple Watch option requires
Nothing extra
Existing TELUS post-paid mobility plan
Credit check at signup
Holo AlertNoTELUS LivingWellYes
Activation fee
Holo Alert$0TELUS LivingWell$35
Network
Holo AlertCanadian LTETELUS LivingWellTELUS network only
Fall detection
Holo AlertIncludedTELUS LivingWellIncluded
Apple Watch option requires
Holo AlertNothing extraTELUS LivingWellExisting TELUS post-paid mobility plan
Side by side
A clear comparison, point by point.
A few things worth confirming before you choose any medical alert provider. Pricing shown is what TELUS displays on their website today; confirm with each provider before you decide.
Recommended
Holo Alert
Versus
TELUS LivingWell
01
Signup
Credit check
None
Required at account opening
Activation fee
$0
$35 one-time
Equipment ownership
Holo loans device, no charge
TELUS owns device, replacement charge if not returned
02
Plan structure
Plan options
One all-in plan
Home, mobile, and Apple Watch tiers
Term commitment
Month-to-month
1-year term or month-to-month at higher rate
Apple Watch option
Not required
Requires existing TELUS post-paid mobility plan
03
Network & device
Cellular network
Canadian LTE
TELUS only
Battery life (mobile)
Multi-day
Up to 6 days (Always-On Pendant), 36 hours (legacy Go)
04
Service experience
Cancellation channel
Phone or email, direct
TELUS Loyalty by phone only
Hold times to cancel
Typical Holo wait
1+ hour reported in Reddit and Trustpilot
Monitoring centre training disclosed
Yes
Not publicly disclosed
01
Signup
Credit check
Holo AlertNoneTELUS LivingWellRequired at account opening
Activation fee
Holo Alert$0TELUS LivingWell$35 one-time
Equipment ownership
Holo AlertHolo loans device, no chargeTELUS LivingWellTELUS owns device, replacement charge if not returned
02
Plan structure
Plan options
Holo AlertOne all-in planTELUS LivingWellHome, mobile, and Apple Watch tiers
Term commitment
Holo AlertMonth-to-monthTELUS LivingWell1-year term or month-to-month at higher rate
Apple Watch option
Holo AlertNot requiredTELUS LivingWellRequires existing TELUS post-paid mobility plan
03
Network & device
Cellular network
Holo AlertCanadian LTETELUS LivingWellTELUS only
Battery life (mobile)
Holo AlertMulti-dayTELUS LivingWellUp to 6 days (Always-On Pendant), 36 hours (legacy Go)
04
Service experience
Cancellation channel
Holo AlertPhone or email, directTELUS LivingWellTELUS Loyalty by phone only
Hold times to cancel
Holo AlertTypical Holo waitTELUS LivingWell1+ hour reported in Reddit and Trustpilot
Monitoring centre training disclosed
Holo AlertYesTELUS LivingWellNot publicly disclosed
What it costs
Clear monthly pricing, no credit check required.
Recommended
Holo Alert, all-in plan
$49.95/month
- A pendant that goes wherever you do, on Canadian LTE with GPS
- Help that arrives even when the button is out of reach
- Answered in Canada, day or night, in English or French
- Your family in the loop, with real-time location on their phone
- Free to set up, free to ship, ready to wear from the box
TELUS Health Medical Alert Pendant, regular rate
$80/month
- Mobile pendant on TELUS network only
- $35 one-time activation fee
- Credit check at signup
- Discounted $55/mo rate available on a 1-year term
- Apple Watch option requires an existing TELUS mobility plan
Pricing shown is what TELUS displays on their website for their medical alert plans today.
Why families choose Holo Alert
What people tell us matters most.
- 01
"I want a signup that respects me."
You should not have to authorize a credit check to wear a pendant that calls for help. Holo Alert lets you order online or by phone with no credit check and no telecom paperwork. TELUS is the only major Canadian medical alert provider that runs a credit check at account opening.
- 02
"I want help available beyond one carrier’s coverage area."
Holo Alert is built on Canadian LTE with strong national coverage and is not tied to a single telecom’s towers. LivingWell devices run on the TELUS network only, which can leave gaps where TELUS coverage is weaker.
- 03
"I want fall detection without an upgrade fee."
Automatic fall detection is included in every Holo Alert plan, ready from the first day. The same protection is included on the current TELUS Medical Alert Pendant, but a 1-year term and credit check apply at signup.
- 04
"I want to know who is on the line."
Holo Alert is monitored from a Canadian, ULC-certified response centre with a target response under 30 seconds, in English or French. TELUS does not publicly disclose certifications, training hours, or follow-up protocols for its medical alert monitoring team.
- 05
"I want a Canadian company focused on this."
Holo Alert is owned and answered in Canada, and senior safety is the only thing the company does. LivingWell is a small consumer line inside a telecom whose strategic focus is global enterprise wellness.
From real Canadians
What it feels like to wear Holo Alert.
“It was a good experience. The agents where very pleasant and easy to understand.”
“Works good loud and clear happy have unit since starting winter falls are more likely to happen and get help”
“I am so thankful that i received the Holo device fall detector. I feel much more secure now.”
Common questions
Questions worth asking before you choose.
Both are Canadian-monitored medical alerts. Holo Alert is built around a single LTE pendant with fall detection, GPS, and a caregiver app already included, at one clear monthly price and with no credit check at signup. TELUS LivingWell offers a home unit, a mobile pendant, and an Apple Watch option (which requires an existing TELUS post-paid mobility plan), with a $35 activation fee and a credit check at account opening. The right choice depends on what fits your routine.
No. Holo Alert is not tied to any telecom and does not require any TELUS service. The pendant runs on Canadian LTE with strong national coverage, regardless of who provides your home internet or mobile phone.
No. There is no credit check at signup. A medical alert device is not a telecom plan, and the order process is built that way. TELUS is the only major Canadian medical alert provider that runs a credit check at account opening.
Holo Alert is built on Canadian LTE with strong national coverage and is not tied to one carrier’s towers. A care team member can confirm coverage at the address before you order, and recommend the right setup based on where your loved one lives and travels.
A few practical questions: Is fall detection included or extra? Is there a credit check or a contract requirement? Where is the monitoring centre, and how is it certified? Is the price clear in writing? Does the device work outside the home? Is there a caregiver app for family? The answers tell you whether the system fits your real day.
Place your Holo Alert order, then call your current provider to wind down service. Once your Holo device arrives we will help set it up over the phone. There is no overlap or gap in coverage if you keep both active for a few days.
No. Holo Alert runs on Canadian LTE cellular and includes its own connection. There is no router to set up, no phone line to test, and no Wi-Fi to configure.
Our monitoring centre is in Canada and ULC certified. Calls are answered by trained Canadian responders 24 hours a day, 7 days a week, in English and French.
Ready when you are
A simple Canadian medical alert, built for real days here.
Read what is included, see the clear monthly cost, and decide on your own time. When you are ready, a Canadian care team member is here to walk you through the rest.
Speak with a care team member today.