Frequently Asked Questions

A medical alert system can provide peace of mind for you and your loved ones if you're concerned about getting help during an emergency. It's especially beneficial if you live alone, have a history of falls, take medications that affect balance, have mobility issues, or chronic health conditions. Medical alert systems are also valuable if you want to maintain your independence while ensuring help is always available at the touch of a button. If you're worried about your safety or your family has expressed concerns about you living alone, a medical alert system is a smart investment that can help you stay safe and independent in your own home.

The best medical alert systems in Canada offer reliable 24/7 monitoring, fall detection, GPS tracking, and cellular connectivity without requiring a landline. Key features to look for include waterproof design, two-way communication, North American-based monitoring centers, and nationwide cellular coverage. Holo Alert offers both the Holo Pro (with advanced fall detection and up to 7-day battery life) and Holo Mini (compact emergency alert device) designed specifically for Canadian seniors. When choosing a system, consider battery life, coverage area, monthly costs, and whether the device works both at home and on-the-go across Canada.

Just fill out the form or call us—we'll take care of the rest!

Not at all! We'll simply explain the service, answer their questions, and let them decide.

The battery life depends on the operating mode you choose. Lasts up to 6 days on always mode, and 16 days in ready mode.

Yes, the Holo Pro is IP67-rated, which means it is protected against dust and water immersion up to 1 meter. It is safe to wear in the shower or bath, but it should not be submerged in water for extended periods.

The Holo Pro uses algorithms to accurately detect falls. When a fall is detected, the device automatically connects to our 24/7 care team. If the fall is a false alarm, you can cancel the call by holding the SOS button.

The Holo Pro is typically safe to use with pacemakers. However, we recommend consulting your physician to ensure it's appropriate for your specific device.

The Holo Pro uses built-in GPS with cellular connectivity to share your location and help emergency responders find you quickly.

The battery life depends on the mode you choose. In Always On Mode, the battery lasts up to 1-2 days per charge. In Ready Mode, it can last up to 7 days per charge.

Yes, the Holo Mini is IP67-rated, meaning it is water-resistant and safe for splashes or brief exposure to water. However, it should not be fully submerged or worn while swimming.

The Holo Mini has advanced fall detection optimized for wrist-worn use. If a fall is detected, the device will play a prompt saying, "Fall detected, hold the call button to cancel." If not canceled within 12 seconds, it will automatically connect to an emergency operator.

Yes! The Holo Mini uses 24mm quick-release smartwatch bands, allowing you to switch to a different band if needed. Just press the quick-release pins to attach or remove bands.

The Holo Mini uses a combination of WiFi positioning and cellular triangulation to help emergency responders locate you quickly.

Holo Active battery life is up to 24 hours per charge with typical use. Charge nightly so you start each day ready. Battery life varies with GPS, calls, and fall detection usage.

Yes. Holo Active is IP67 water resistant and shower safe. It keeps working in rain and during handwashing. Do not swim or submerge.

Automatic fall detection uses motion sensors and smart algorithms to identify hard falls. A short countdown appears. If you do not cancel, the watch calls our 24/7 monitoring center and shares your GPS and WiFi location for fast help. Test regularly. Fall detection has limitations.

Yes. Holo Active tracks steps and heart rate. See your daily step count alongside on-wrist heart rate checks. For wellness insights only, not diagnosis. Wear the watch snug above the wrist bone for best results.

Holo Active uses GPS and WiFi for fast, accurate location, with nationwide cellular as backup. Responders reach you at home or on the go across Canada.

No, you don't need a landline or wifi for Holo Alert systems. Our devices use cellular technology and work anywhere with 4G LTE coverage across Canada. This means you stay protected whether you're at home, in your garden, or out in the community. The cellular connection is built right into the device, so there's no need for a home phone line or internet connection. This gives you the freedom to live independently while staying connected to help 24/7.

Yes, Holo Alert systems work in rural areas across Canada. Our devices use 4G LTE cellular networks to provide reliable coverage in most rural locations where you have cell phone service. Since we don't require landlines or wifi, you can stay protected even in remote areas. However, cellular coverage can vary by location and carrier. We recommend checking the cellular coverage in your specific area, and our team can help verify service availability before you order. If you have cell phone service at your location, Holo Alert will likely work for you.

No worries! Accidental button presses happen and it's actually a good way to test that your system is working properly. Simply tell the monitoring specialist that it was an accidental press when they answer your call. Our trained operators understand that false alarms occur and will quickly verify that you're okay. There's no penalty or extra charge for accidental activations. We'd rather you press the button when you don't need help than hesitate to use it during a real emergency.

Medical alert systems use built-in sensors called accelerometers to detect sudden changes in movement that indicate a fall. When a fall is detected, the device automatically connects you to our 24/7 monitoring center within seconds. You can also manually activate the system anytime by pressing the help button. Our specialists can assess your situation through the device's two-way speaker and send help if needed. You can cancel false alarms if you're okay. While highly accurate, we recommend always pressing your help button manually when you need assistance.

No! The more friends you refer, the more free months you earn!