When you press the button (or when fall detection triggers), you connect to a trained operator at the monitoring centre within seconds over cellular.
What to expect
Connection
• Your device places an alert to the monitoring centre.
Operator answers
• The operator answers and can see your profile details on-screen.
Two-way conversation
• The operator speaks with you through the device to understand what you need.
• If you can speak, tell the operator what happened and where you are.
Help is coordinated
• Based on your situation, the operator may contact your emergency contacts and/or dispatch emergency services.
• If you can’t respond, the operator follows your profile and escalation steps.
Important note
Response time and fall detection are not guaranteed.