Troubleshooting

Connectivity

• Troubleshoot connectivity issues

  What to do if your device won't connect to the monitoring centre.

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Fall Detection

• Troubleshoot fall detection concerns

  Guidance for false alerts, sensitivity questions, and limitations to understand.

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Battery and Charging

• Troubleshoot charging and battery issues

  Fix common problems like not charging, low battery warnings, or fast battery drain.

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Audio

• Troubleshoot audio issues

  What to do if you can't hear the operator or they can't hear you.

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Lights

• Holo Mini Lights and Reset Mode Guide

  How to understand indicator lights and safely power the device off and back on

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• Holo Pro Light Indicators and Reset Button Guide

  How to understand the indicator lights and safely power the device off and back on.

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