Accidental alerts happen. The monitoring centre will treat every alert seriously until they confirm you're okay.
If you triggered an alert by mistake
- Stay calm and speak with the operator.
- Tell them it was accidental and confirm you're okay.
- Do not hang up unless the operator confirms it's resolved.
Reducing accidental alerts
- Wear the device securely and comfortably.
- Avoid placing it where it can be pressed unintentionally.
- Keep up with regular charging so prompts and audio stay clear.
If accidental alerts keep happening, contact support so we can help: support@holoalert.ca.