If you need help, press the button on your device. You don't need to dial or speak first.
What happens next
- Your device places an alert to the monitoring centre over cellular.
- A trained operator answers and speaks with you through the device.
- Help is coordinated based on what you need (emergency contacts and/or emergency services).
When to press the button
- If you've fallen or feel unwell.
- If you're unsure but want to check in with the operator.
- Any time you feel unsafe.
We don't guarantee response times, but operators respond quickly and focus on what you need in that moment.