After you order online, we make sure your device is prepared and ready to use when it arrives.
Step by step
- Order confirmation: you'll receive a confirmation with what you ordered and where it's shipping.
- We prepare your device: we set it up on our side so it's ready for your monitoring profile.
- We ship your device: you'll receive tracking details.
- Activation and test: after delivery, we help you activate and complete a quick test with the monitoring centre.
If we're missing important details (for example: a unit number or emergency contact), we'll reach out so there are no delays.