TELUS sells two medical alert plans in Canada. The LivingWell Companion Home system is $45 a month on a one-year term or $60 with no term, and the TELUS Health Medical Alert Pendant is $65 or $80, plus a one-time $35 activation fee on either (telus.com, checked September 21, 2026).
Those are the headline numbers. The ones that catch people out are the charge for leaving the one-year term early and the discount you only get if you already buy something else from TELUS.
This post covers what TELUS actually sells, what every plan costs, what the contract does, what reviewers report, and how the other Canadian providers compare.
What TELUS Medical Alert is
TELUS Health sells two products. LivingWell Companion Home is a base station with a wearable button for use around the house. The TELUS Health Medical Alert Pendant is a mobile device that works away from home. TELUS says its monitoring stations and trained operators are located in Canada, with 24/7 access to an operator.
The mobile product used to be called LivingWell Companion Go. TELUS's sales pages now call it the TELUS Health Medical Alert Pendant, and the Go name survives mainly in support articles and user guides. TELUS does not publish a statement that one replaced the other, so treat older reviews of the Go as describing the same family of product rather than the exact one on sale today.
Both work the same way in the moment that matters. You press and hold the button for three seconds, an operator answers, and they follow the contact instructions in your profile. They can call your emergency contacts, emergency services, or both. Choosing between the two is the first real decision, and our guide to mobile versus in-home medical alert systems walks through who each one suits.
If you arrived here after seeing an American commercial, one thing is worth clearing up first: our guide to whether Life Alert is available in Canada explains why that brand is not an option here, and TELUS is one of the Canadian services people compare instead.
How much does TELUS Medical Alert cost?
LivingWell Companion Home is $45 a month for the first 12 months on a one-year term, or $60 a month with no term. The Medical Alert Pendant is $65 or $80 on the same structure. A one-time $35 activation fee applies to both. TELUS presents the term price as its regular price less a $15 a month discount for months one to 12.
Here is the whole quote in one place. Every figure comes from telus.com and was checked on September 21, 2026. Prices exclude tax, and TELUS says the regular price applies again once the 12-month term ends.
| What you are paying for | LivingWell Companion Home | TELUS Health Medical Alert Pendant |
|---|---|---|
| One-year term, months 1 to 12 | $45 a month | $65 a month |
| No term | $60 a month | $80 a month |
| With the existing-customer discount, one-year term | $35 a month | $55 a month |
| With the existing-customer discount, no term | $50 a month | $70 a month |
| One-time activation fee | $35 | $35 |
| Early termination on the one-year term | $15 times the months remaining, capped at $50 in Quebec | $15 times the months remaining, capped at $50 in Quebec |
| Health for Good price, for qualifying low-income seniors | $20 a month, month to month, activation fee waived | $20 a month, month to month, activation fee waived |
Source: telus.com product, plan-terms, Health for Good and Connecting Families pages, checked September 21, 2026. Prices change, so confirm with TELUS before you order.
Two lines in that table do most of the work. The $35 advertised starting price is the discounted price, not the standard one. And the no-term option costs $180 more over a year than the one-year term on the home system, which is the real price of flexibility.
The monthly fee is also not the only way this is sold. If you are weighing whether a subscription is the right shape at all, our explainer on medical alert systems with no monthly fee in Canada covers the alternative and why "no monthly fee" rarely means no ongoing cost.
What the one-year term means if you change your mind
Ending the TELUS one-year agreement early costs $15 for every month still left on it. Quebec residents pay no more than $50. The equipment has to go back in good condition, or TELUS may charge its replacement cost. The month-to-month option carries no exit charge, which is what the higher monthly price buys.
Run the arithmetic before you sign. Cancel the home plan after four months and eight months remain, so the charge is $120 on top of what you have already paid. Cancel after ten months and it is $30.
That matters more than it sounds for a first-time buyer. A medical alert is often bought right after a hospital stay, when nobody yet knows whether the person will stay at home, move in with family, or move into care. If the situation might change within the year, the month-to-month price is buying you the right to change your mind.
The one TELUS plan with no term at all is the Health for Good offer, which is month to month by design.
Does TELUS medical alert have fall detection, a pendant, or a bracelet?
The Medical Alert Pendant is sold with fall detection and TELUS lists no separate charge for it. Fall detection on the home system has been described by TELUS as an optional feature, and TELUS does not publish a price for that option, so ask before you order. The pendant is worn on a lanyard or a belt clip. The home unit's button comes with both a lanyard and a wristband.
TELUS explains fall detection on its pendant page in useful detail. It uses motion sensors and algorithms, works more accurately worn on the provided lanyard at chest height over clothing, and TELUS says plainly that it might not detect all falls and that you should press and hold the button yourself whenever you can.
TELUS also describes what happens next. An automated assistant named AVA asks whether help is needed and passes the call to a Medical Alert Operator. If fall detection triggers more than once in 30 minutes, the assistant is skipped and the call goes straight to an operator.
On form factor, the wrist option sits with the home system, not the mobile one. If a wrist-worn button is what the person will actually agree to wear every day, that is worth knowing before you pick a plan rather than after.
The Pendant also comes with the TELUS caregiver app. It shows an adult child fall-detection and help-button notifications, daily activity, device battery level and location, and TELUS says the person wearing the device has to consent before it is turned on and can withdraw that consent later.
How can I get a medical alert from TELUS Health?
You order from telus.com or by phone, pay the $35 activation fee, and choose a one-year term or month to month. Two discounts exist. Existing TELUS Home, TELUS Mobility or Koodo customers get $10 a month off either plan. Qualifying low-income seniors pay $20 a month through TELUS Health for Good, with the activation fee waived.
The existing-customer discount is the one most households qualify for and the one most people miss. It applies to either plan and either term, and it is what produces the $35 a month figure TELUS advertises.
The Health for Good route is narrower. TELUS runs eligibility through its Connecting Families Seniors program, and says seniors already accepted into Internet for Good or Mobility for Good can register by phone. A credit check applies and eligibility can vary by address. At $20 a month with no term, it is the cheapest TELUS path by a wide margin if the person qualifies.
It is worth checking whether other health costs in the household have a similar low-income route, because several do and the applications often ask for the same documents. Our post on what hearing aids cost in Canada and who helps pay covers that pattern for a purchase many of the same families are making in the same year.
TELUS medical alert reviews: what do people say?
No review site publishes a score out of five or ten for the TELUS medical alert service on its own. Reviewers who have covered it praise the simple setup, the cellular coverage and the value, and flag do-it-yourself installation, higher cost than smaller providers, and an extra charge for fall detection on some configurations.
WirelessWizard reviewed the service in August 2024 and updated it that December. Its praise: lightweight and reasonably discreet wearables, GPS, an easy base station and a built-in battery. Its criticisms: fall detection costing extra, a base station whose look will not suit everyone's taste, no wrist strap on some versions, and installation you do yourself with phone support.
BestGuide, updated in March 2026, is broadly positive on network coverage, bilingual support and not needing a landline, and names higher cost than smaller providers as the main drawback. Seniors Bulletin publishes a TELUS review dated May 2025 and updated July 2025, but it carries no score we could read.
A word on the ratings you may find. The Better Business Bureau's TELUS page shows a low score from hundreds of reviews, but that profile covers TELUS's phone, internet and television business, not the medical alert service, so it is not a fair reading of this product either way. One BBB complaint from February 2023 did concern LivingWell Companion specifically and was marked resolved the following month.
Reddit accounts run both ways and should be read as anecdote, not data. A commenter in r/WindsorOntario in 2023 called the indoor system reasonably priced and easy to install, with a helpful representative. A commenter in r/Vancouver in 2019 reported a fall that automatic detection did not catch.
What is the best medical alert system for seniors in Canada?
There is no single best one. The Canadian providers differ most on four things: whether fall detection is included or charged as an add-on, whether there is a minimum term, whether an activation fee applies, and whether the monitoring happens in Canada. Compare those four and the shortlist usually picks itself.
| Provider | Fall detection | Minimum term | Activation fee |
|---|---|---|---|
| TELUS Health | Sold with the mobile Pendant; described as optional on the home system, no add-on price published | One year, or month to month at a higher rate | $35 |
| Lifeline Canada | Offered on separate fall-detection systems; surcharge not published | None, month to month | Applies, amount not published |
| Life Assure | Optional, $9.99 a month | None | None |
| Galaxy Medical Alert | $10 a month extra on home systems, included on mobile plans | Three months, then renews; 30 days' written notice | None |
| Bedford Medical Alert | Optional on some systems, charge not published | Three months, then month to month | Not published |
| Holo Alert | Included on every device at no extra cost | Monthly or annual plans, with a 10-day risk-free guarantee | None |
On price, here is what each company published as of September 2026. Lifeline Canada starts at $36.75 a month. Life Assure lists $34.95 for its home plan and $54.95 for its mobile plan. Galaxy runs from about $30 a month for a basic home system to $69.95 for its top kit. Bedford does not post a public price at all; a page written for health-care referrals suggests roughly $38 to $80 a month before tax and calls that a referral rate, so ask Bedford directly.
How TELUS compares with Holo Alert on price
Like for like, the comparison is TELUS's mobile Pendant against a Holo Alert device, because both work away from home on a cellular network. On that comparison, Holo Alert costs less in the first year at today's prices, and fall detection is included rather than sold separately. TELUS's cheaper $45 and $35 figures belong to the home base station, which stays in the house.
| TELUS Health Medical Alert Pendant | Holo Pro, monthly plan | Holo Pro, annual plan | |
|---|---|---|---|
| Monthly price | $65 on a one-year term ($80 with no term) | $49.95 | $599.95 a year, with a bonus 13th month |
| Up-front cost | $35 activation fee | $89.97 device fee | None; the device is included |
| Fall detection | Included on the Pendant | Included | Included |
| Minimum term | One year | Monthly | One year |
| Leaving early | $15 for each month left | $30 for each month left after the 10-day window | $30 for each month left after the 10-day window |
| First-year total, before tax | $815 | $689.37 | $599.95 |
The Holo Alert figures are the prices shown on holoalert.ca on 21 September 2026, under a promotion that runs to 31 December 2026; the regular monthly price for the Holo Pro is $64.95, level with the TELUS Pendant's term price. The Holo Mini and Holo Active cost $5 and $10 a month more than the Pro. Both companies' prices change, so check the live pages before you decide.
What does not change with promotions: fall detection is included on every Holo Alert device at no extra cost, monitoring is handled by trained Canadian operators 24/7, there is no activation fee, and the devices work anywhere in Canada with cellular service, with no Wi-Fi, smartphone, or landline required. The devices are IP67 water resistant and safe in the shower.
For a fuller side-by-side, including device types and what each one is like to live with, read our comparison of the best medical alert systems in Canada.
Why the decision is worth a careful hour
A fall, or the worry about one, is usually what starts this search. In the 2023 to 2024 fiscal year, 81,599 Canadians aged 65 and older were hospitalized after a fall, according to a Public Health Agency of Canada analysis of hospital data, a count that does not include Quebec. Falls cause about 89 percent of injury-related hospital stays among older Canadians, on Health Infobase data covering 2022 and 2023.
No device stops a fall from happening. What a monitored button does is shorten the gap between a fall and someone knowing about it. That is the thing being bought, and it is worth an hour of comparison rather than a phone call made in a hurry.
Frequently asked questions
Do Rogers or Bell offer a medical alert?
No. Neither sells a medical alert service to Canadian households today. Bell's Medical Alert page is still online but lists no product or price, and BCE reported selling substantially all of its home security and monitored alarm business to a.p.i. ALARM on October 1, 2025. Rogers states that the Urgent Response feature on its home security service is not for medical emergencies.
How much does a medical alert cost per month in Canada?
Published Canadian prices in September 2026 run from about $30 to about $80 a month, depending on whether the device is a home base station or a mobile one. Add-ons change that. Fall detection is $9.99 a month at Life Assure and $10 at Galaxy on home systems, and activation fees range from nothing to $35.
How much does TELUS Medical Alert cost per year?
On the one-year term, the home system is $540 for 12 months plus the $35 activation fee, so $575 in the first year. The Medical Alert Pendant is $780 plus activation, so $815. The existing-customer discount takes $120 off either. With no term, the same plans are $720 and $960 a year before tax.
Can you cancel a TELUS medical alert?
Yes, with a cost attached if you are on the one-year term. TELUS charges $15 for each month still remaining on the agreement, capped at $50 in Quebec, and the equipment must be returned in good condition or TELUS may charge its replacement cost. The month-to-month and Health for Good options carry no term and no exit charge.
Does TELUS medical alert work outside the house?
The mobile TELUS Health Medical Alert Pendant is built for it and works on cellular coverage away from home. LivingWell Companion Home is a base station system intended for use in and around the house, so the wearable button works within range of the base unit rather than across town.
Working out which one fits
TELUS is a real option with a real drawback. The service is monitored in Canada and the home system is simple, and against that sits a one-year term with an exit charge, an activation fee, and a starting price that assumes you already buy something else from TELUS.
Holo Alert is another Canadian option, monitored in Canada, from $49.95 a month with fall detection included on every device, no activation fee, and plans that work anywhere in the country with cellular service. To talk through which Holo Alert device fits, call 1-888-445-0192, or compare the devices online. Every plan is backed by the 10-day risk-free guarantee.
