Best Medical Alert Systems in Canada: A Complete 2026 Comparison

Every year, over 80,000 Canadian seniors are hospitalized after a fall. For the families and caregivers trying to protect a parent or loved one from becoming part of that statistic, a medical alert system is one of the most practical steps you can take. The challenge? Most comparison articles are written for an American audience, recommending providers that either don't serve Canada or offer limited coverage north of the border.

This guide compares the top medical alert systems actually available to Canadians in 2026, covering the features, pricing, fall detection, and monitoring details that matter most. Whether you're a senior exploring options for yourself or an adult child researching on behalf of a parent, everything here is written with Canadian coverage, pricing, and support in mind.

In this article:

• What to Look for in a Medical Alert System
• Top Picks at a Glance
• A Closer Look at Each System
• What About Life Alert, Bay Alarm Medical, and Medical Guardian?
• Canadian vs. U.S.-Based Medical Alert Systems: Does It Matter?
• How Fall Detection Works (and Why It Matters)
• How to Choose the Right Medical Alert System for Your Family
• Frequently Asked Questions

What to Look for in a Medical Alert System

Before comparing specific systems, it helps to understand what separates a good medical alert from a great one. These are the five criteria that matter most for Canadian consumers.

Coverage and Connectivity

Medical alert systems connect in one of two ways: through a landline (traditional phone line) or over a cellular network. Landline systems only work inside the home and within range of a base station, which typically means 300 to 600 feet. Cellular systems work anywhere there's network coverage, giving seniors protection whether they're at home, in the yard, or out running errands.

For Canadians, this choice has extra weight. If your parent lives in a rural area with limited cellular infrastructure, a landline or hybrid system may be more reliable. If they're in an urban or suburban area with strong cellular coverage, a cellular system offers significantly more flexibility and freedom.

The modern standard is cellular-only with no landline or Wi-Fi required. Several Canadian providers now offer this, which means no installation appointment, no equipment plugged into a wall, and no dependency on a home internet connection.

Fall Detection

Fall detection uses built-in sensors (typically accelerometers and gyroscopes) to recognize when the wearer has fallen and automatically trigger an alert, even if they can't press the SOS button themselves.

This feature matters more than many people realize. Research published in the BMJ found that among seniors aged 90 and older who fell, 80% were unable to get up after at least one fall. Even when manual alarm buttons were available, they were not used in most cases where a fall led to prolonged time on the floor. The takeaway: automatic detection fills a critical gap that a manual button alone cannot.

The key question when comparing systems: is fall detection included in the base price, or is it a paid add-on? Most providers charge an extra $5 to $15 per month for fall detection. A few include it at no additional cost.

Important to know: No fall detection system catches every fall. Gradual slides, slow collapses, and certain types of movements may not trigger an alert. Fall detection is a safety net, not a guarantee, and seniors should still press the SOS button manually when they're able to.

Monitoring and Response

When an alert is triggered, who answers? The two main models are 24/7 professional monitoring (where trained operators at a monitoring centre respond, assess the situation through two-way voice, and dispatch emergency services if needed) and app-based alerts (which send a notification to a family member's smartphone).

Professional monitoring is the standard for medical alert systems in Canada. What varies is where the monitoring centre is located. Some providers operate Canadian-based centres, while others route calls to the United States. This matters because Canadian operators are more familiar with local emergency services, geography, and provincial healthcare systems.

Design and Wearability

This one is easy to overlook, but it might be the most important factor in practice. A medical alert system only works if your loved one actually wears it.

Research published in JMIR mHealth and uHealth found that the clinical appearance of traditional medical alert devices was a significant barrier to adoption. Seniors resist devices that look clinical or institutional because they signal vulnerability to neighbours, friends, and even themselves.

The industry has responded with modern form factors: pendants that look like simple accessories, wristbands that resemble fitness trackers, and full smartwatches with touchscreens that happen to include emergency features. If the person you're buying for has expressed any hesitation about wearing a medical alert, device design should be a top consideration.

Pricing and Contracts

Medical alert systems in Canada typically cost between $25 and $65+ per month depending on the system type:

• In-home (landline or cellular base station): $25 to $45/month
• On-the-go (GPS/mobile): $45 to $65+/month
• Fall detection add-on: $5 to $15/month extra (where not included)

Most providers include equipment in the monthly fee with no separate purchase required. Contract terms vary. Some offer true month-to-month flexibility, while others offer lower rates for annual commitments.

Quick Tip: 5 Questions to Ask Before You Buy

1. Is fall detection included or an add-on charge?

2. Where is the monitoring centre located (Canada or U.S.)?

3. What happens if I need to cancel: are there fees?

4. Does the device work outside the home?

5. Will my parent actually want to wear this every day?

Top Picks at a Glance

Here's how the seven providers we recommend most often for Canadian families compare across the criteria that matter. All providers listed serve Canadian customers directly with Canadian-based monitoring or Canadian-focused operations.

Pricing is approximate and may vary. Check each provider's current rates before purchasing. Lifeline Canada and Senior Protection don't publish full Canadian pricing online and require a quote. The MedicAlert Canada Foundation is included for important disambiguation, but it is not a monitored emergency response system.

A Closer Look at Each System

Best for Active Seniors and Travelers: Holo Alert

Canadian-owned. Fall detection included on every device. Four modern form factors.

Holo Alert is a Canadian medical alert company monitored by AG Monitoring, with centres in Dartmouth, Montreal, Edmonton, and Moncton. What sets them apart from most competitors is that fall detection comes standard on all devices at no extra charge, and they offer four distinct form factors so seniors can choose the device that fits their life.

The Holo Pro is a lightweight pendant (1.3 oz) with GPS, Wi-Fi, and cellular location tracking, plus a dedicated caregiver app for iOS and Android. The app gives family members real-time location updates, step tracking, and the ability to ring the device, which is a feature adult children caring for a parent from a distance will appreciate.

The Holo Mini is the smallest and lightest option at just 1.2 oz, designed primarily as a wrist-worn device with optional lanyard and belt clip attachments. It uses quick-release 24mm bands that can be swapped to match personal style.

For seniors who want something that looks and functions more like a regular watch, the Holo Active and Holo Active Slim both offer touchscreen displays with health monitoring features including heart rate and body temperature tracking. The Active works as either a pendant or a watch, while the Active Slim is a dedicated smartwatch with the sleekest form factor in the lineup.

All four devices are IP67 water resistant (shower-safe), feature two-way HD voice for speaking directly with a monitoring operator, and run on 4G cellular with no Wi-Fi, landline, or smartphone required. Plans start at $49.95/month with a 10-day risk-free guarantee.

If you're looking for a Canadian company with modern, discreet devices and fall detection included across the board, Holo Alert is worth serious consideration. It's one of the few systems where you don't have to pay extra for what is arguably the most important safety feature.

Explore Holo Alert devices and plans

Best for In-Home, Landline-Friendly Seniors: Lifeline Canada

The longest-established name in Canadian medical alerts. 100% Canadian monitoring.

Lifeline (originally Philips Lifeline, now under Baxter International) has been operating in Canada for decades and is the most recognized name in the space. Despite being U.S.-owned, all monitoring is handled by Canadian-based Response Associates.

Their device lineup is the broadest in the market: HomeSafe (in-home pendant/wristband with landline or cellular), HomeSafe with Fall Detection, multiple On the Go mobile GPS devices including a mini and a wandering-specific option, a Smartwatch, and even a MedReady medication dispenser. The in-home systems offer up to 30 hours of backup power.

Lifeline operates on a month-to-month basis with no long-term contracts. Equipment is included in the monthly fee with a one-time installation/setup fee.

Strengths: Decades of Canadian market presence, broadest device selection, Canadian monitoring, hospital and healthcare system partnerships.

Limitations: Canadian pricing is not published on their website. You must call for a quote, which makes direct comparison difficult. Fall detection is a paid add-on, not included in the base plan. Some devices may feel less modern compared to newer competitors.

Best Balance of Price and Features: Life Assure

Canadian-owned, affordable entry point, BBB A+ rated.

Life Assure is a Canadian-owned company with an A+ rating from the Better Business Bureau. They position themselves on transparency: no long-term contracts, no activation fees, and no hidden fees.

Their Classic Home plan starts at $34.95/month and includes a pendant or wristband with two-way voice, 600 ft range, 80-hour backup battery, and VoIP compatibility. Fall detection is available as a $9.99/month add-on. The Premium Mobile Plus plan at $54.95/month includes GPS, cellular connectivity, and fall detection built in.

Strengths: Canadian ownership, affordable pricing with transparent terms, BBB A+ rating, no activation or hidden fees.

Limitations: Their website does not explicitly confirm whether monitoring is Canadian-based or routed to the U.S. The device selection is narrower than larger competitors.

Best Telecom-Bundled Option: TELUS Health

Canada's largest provider. Strong coverage on the TELUS network. GIS subsidy available.

TELUS Health Medical Alert (formerly LivingWell Companion) is backed by one of Canada's largest telecommunications companies. They claim to be the largest medical alert provider in the country, and their system leverages the TELUS cellular network for coverage.

Their product line includes an in-home base station with pendant or wristband (600 ft range), an on-the-go mobile GPS device with fall detection and a caregiver app, and an Apple Watch compatible option. Monitoring is 100% Canadian-based.

Pricing starts at $30/month on a one-year term for the basic in-home system (no fall detection). The on-the-go option with fall detection starts at $50/month on a one-year term. Month-to-month rates are higher, running $45 to $65/month depending on the plan.

A standout feature is their GIS subsidy program: low-income seniors receiving the Guaranteed Income Supplement can access the in-home system for as little as $4/month, a significant discount from the standard rate.

Strengths: Canada-wide cellular coverage on a major network, flexible pricing tiers, GIS program for low-income seniors, caregiver app.

Limitations: Fall detection is only included in the higher-tier plans (not the base in-home option). Better rates require a one-year commitment.

Best Canadian Smartwatch Alternative: Senior Protection

Canadian operations. Smartwatch and pendant options. Veterans Affairs authorized.

Senior Protection is a Canadian-owned medical alert company offering an in-home pendant, a mobile GPS pendant, and a smartwatch (their "Active Medical Alert Watch"). They operate Canada-wide with Canadian-based monitoring and are an authorized Veterans Affairs Canada (VAC) Treatment Benefits provider, which means eligible Canadian veterans, CAF members, and RCMP retirees can receive their system covered through VAC.

Their smartwatch positioning has earned them visibility in the Canadian SERP for "fall detection watch" queries. The watch includes built-in cellular, GPS, and a touchscreen, and they offer fall detection on their mobile and smartwatch products.

Strengths: Canadian operations and monitoring, VAC authorization, smartwatch form factor, no-contract month-to-month options.

Limitations: Smaller company than Lifeline or TELUS, which means fewer customer reviews and less established reputation. Pricing is not as openly published as Holo Alert or Life Assure, so you'll need to request a quote to compare directly. Smartwatch buyers may want to weigh this against the Holo Active or Holo Active Slim, which include fall detection as standard and have a more refined consumer-facing app ecosystem.

Best for: Canadian veterans accessing VAC benefits, or buyers who specifically want a smaller Canadian provider with smartwatch options.

Best French-Canadian / Quebec Option: SOS Medic

Quebec-based provider with bilingual French and English monitoring.

SOS Medic is a Quebec-based medical alert company that has served Francophone Canadian families for years. Their monitoring centre operates in both French and English, which makes them a natural fit for Quebec residents and Francophone households across Canada who want emergency response in their primary language.

Their product lineup focuses on traditional form factors: in-home pendants with voice base stations and mobile GPS pendants. They don't currently offer a smartwatch option, which positions them more toward seniors who prefer a simple pendant they can wear at home or on short outings.

Strengths: Bilingual monitoring (French + English), strong Quebec market presence and long history, familiar to Quebec families.

Limitations: No smartwatch in the lineup. Pricing varies by region and may differ from other Canadian providers. Marketing materials are primarily in French, which can make English-only researchers feel like they're missing context.

Best for: Quebec residents, Francophone households, or any Canadian family where French-language operator support matters in an emergency.

Best for Medical ID Jewelry Only (Not a Monitored System): MedicAlert Canada Foundation

A Canadian non-profit charity. Engraved medical ID jewelry plus a 24/7 information hotline. NOT a personal emergency response system.

This is the most important disambiguation in this guide. The MedicAlert Canada Foundation is a registered Canadian charity, not a medical alert system company. Many families searching for "medical alert" stumble onto MedicAlert and wonder if it does the same thing as Lifeline or Holo Alert. It doesn't.

Here's the difference:

• A medical alert system (Holo Alert, Lifeline, Life Assure, TELUS Health, Senior Protection, SOS Medic) is a wearable device with an SOS button and often fall detection. When triggered, it connects to a monitoring centre that dispatches emergency services.
• MedicAlert is engraved medical ID jewelry (bracelets, necklaces) paired with a 24/7 hotline. When first responders find an unconscious or non-communicative person wearing MedicAlert jewelry, they call the hotline. Trained operators share that person's pre-registered medical conditions, medications, allergies, and emergency contacts. It does not call for help. It informs the people who are already helping.

What MedicAlert is best for: Seniors with chronic medical conditions (diabetes, epilepsy, atrial fibrillation), serious drug allergies, complex medication lists, or early-stage dementia. The information stored with MedicAlert can be life-saving when first responders need to make rapid treatment decisions and the patient can't communicate.

What MedicAlert is not: A replacement for a monitored medical alert system. If your concern is "what happens if my mother falls and can't get up," MedicAlert won't dispatch help. You need a PERS device for that.

Many Canadian families benefit from both: a monitored medical alert device with an SOS button and fall detection, plus a MedicAlert ID for situations where medical history matters most. The two products solve different problems.

What About Life Alert, Bay Alarm Medical, and Medical Guardian?

If you've researched medical alert systems online, you've almost certainly seen these three U.S. brands in "best of" lists. Here's the Canadian context.

• Life Alert is a U.S.-only company. They do not serve Canada at all. The famous "I've fallen and I can't get up" commercials are American advertising for an American service. There is no Canadian version of Life Alert. If you've seen Life Alert recommended for a Canadian senior, that recommendation was written without checking availability.
• Bay Alarm Medical is U.S.-only. They explicitly state their service is available only within the United States. They do not ship devices to Canada and do not monitor Canadian addresses.
• Medical Guardian is U.S.-based and ships to Canada, but operates with significant limitations: monitoring is handled by U.S.-based centres, pricing is in USD (a $35 USD plan is roughly $48 CAD at current exchange rates), and device options may be restricted for Canadian customers. Their plans start around $31.95 to $42.95 USD/month plus a $10 USD fall detection add-on.

For Canadian buyers, the Canadian-monitored providers above will give you a more direct emergency response path, transparent CAD pricing, and customer support that understands provincial healthcare systems. Comparison articles written for American readers often miss this nuance.

Canadian vs. U.S.-Based Medical Alert Systems: Does It Matter?

When your parent presses that SOS button, the call goes to a monitoring centre. Where that centre is located has real implications.

Canadian monitoring centres dispatch to Canadian emergency services directly. The operators understand Canadian geography, provincial healthcare systems, and regional nuances. When a senior in rural Alberta triggers an alert, a Canadian operator knows that "the nearest hospital is 45 minutes away" carries different weight than the same distance in a major city.

U.S.-based monitoring means the operator may not be familiar with Canadian postal codes, local EMS dispatch procedures, or provincial health resources. While these systems can and do work for Canadian customers, there's an added layer of complexity in emergency routing.

Beyond monitoring, there are practical considerations: pricing in CAD vs. USD (a $35 USD plan is roughly $48 CAD at current exchange rates), warranty and return shipping across borders, and the availability of local customer support.

If all else is equal, a Canadian-monitored system offers a more direct emergency response path. Five of the seven systems reviewed here (Holo Alert, Lifeline Canada, TELUS Health, Senior Protection, and SOS Medic) operate with Canadian-based monitoring. Life Assure is Canadian-owned but hasn't publicly confirmed their monitoring centre location.

How Fall Detection Works (and Why It Matters)

Fall detection uses sensors built into the medical alert device, typically a combination of accelerometers and gyroscopes, to recognize the sudden motion patterns associated with a fall. When the system detects a fall, it initiates a countdown (usually 12 to 40 seconds) giving the wearer a chance to cancel if it was a false alarm. If the countdown completes without cancellation, an alert is automatically sent to the monitoring centre.

Why Automatic Detection Is Critical

The numbers tell the story. According to the Public Health Agency of Canada, falls account for 89% of all injury-related hospitalizations among seniors 65 and older. In fiscal year 2023/24 alone, over 81,000 Canadian seniors were hospitalized after a fall.

But the most concerning data is about what happens after the fall. Research published in the BMJ found that among seniors who fell, 47% of those who were not injured were still unable to get up without assistance. Among those brought to the emergency department, 20% had been on the ground for more than an hour. And even when manual alarm buttons were available, they were not used in most cases of prolonged time on the floor.

The time spent on the floor after a fall, sometimes called the "long lie," is a critical factor in outcomes. Extended time on the floor is strongly associated with serious injury complications, hospitalization, and admission to long-term care, even when the fall itself didn't cause a direct injury.

This is exactly the gap that automatic fall detection fills. A manual SOS button is essential, but it depends on the wearer being conscious, oriented, and physically able to press it. Fall detection provides a backup for the moments when they can't.

What Fall Detection Can and Cannot Do

Marketing claims of 97 to 99% fall detection accuracy require careful interpretation. A peer-reviewed study in Medicina (October 2025) found that real-world performance varies significantly, with sensitivity ranging from 19% to 100% depending on the system and fall type. Most accuracy studies are conducted in controlled lab settings with simulated falls, not real-world conditions.

Fall detection works best for sudden, unobstructed falls (like tripping or losing balance). It's less reliable for gradual slides, slow collapses, or falls that happen during unusual movements. No system is perfect, which is why fall detection should be considered a critical safety net alongside, not a replacement for, a manual SOS button.

For a deeper dive on the technology and how Canadian devices compare, see our guide on fall detection for seniors in Canada.

How to Choose the Right Medical Alert System for Your Family

With seven solid Canadian options on the table, the right choice depends on your family's specific situation. Here's a quick framework to narrow it down.

If your parent lives alone and you worry about falls when nobody's around, prioritize fall detection (ideally included in the base plan, not an add-on you might skip to save money) and a caregiver app that gives you real-time visibility from a distance. Holo Alert's Pro pendant and TELUS Health's On the Go plan both offer this combination. For more guidance, see our complete safety guide for seniors living alone in Canada.

If budget is your top priority, Life Assure's $34.95/month Classic plan offers the lowest entry point among Canadian providers, though fall detection is a $9.99/month add-on. TELUS Health's in-home base plan starts at $30/month (1-year term), but that's an in-home-only system without fall detection - their on-the-go plan with fall detection starts at $50/month. When comparing prices, always check whether fall detection is included, because that changes the real cost significantly.

If your parent resists the idea of wearing a "medical device," device design is your most important variable. The Holo Active Slim looks like a regular smartwatch. Senior Protection also offers a smartwatch form factor. Even among pendant-style devices, there's a wide range from clinical-looking to genuinely discreet.

If your parent lives in Quebec or speaks French as a first language, SOS Medic's bilingual monitoring will feel more natural in an emergency. Most Canadian providers offer English-only or English-primary service.

If your parent is a low-income senior receiving GIS, check TELUS Health's GIS subsidy program first. Their in-home system drops to as little as $4/month for eligible recipients, which is dramatically lower than any other option on the market.

If your parent is a Canadian veteran, the Veterans Independence Program and Veterans Affairs Canada's Treatment Benefits Program cover the full cost of a PERS system for eligible veterans, Canadian Armed Forces members, and RCMP retirees. Authorized providers include Holo Alert, Live Life Alarms, and Senior Protection. Contact VAC to explore eligibility.

If your parent has complex medical conditions or serious allergies on top of fall risk, consider pairing a monitored medical alert with a MedicAlert Canada Foundation ID. The monitored device handles emergencies; the ID makes sure first responders know what they're working with the moment they arrive.

The most important thing? Ask your parent what they'd actually be willing to wear every single day. The best medical alert system in the world doesn't help if it stays in a drawer. A system your parent finds comfortable, attractive, and easy to use will always outperform a "better" system they refuse to put on.

Frequently Asked Questions

Are There Free Medical Alert Systems in Canada?

There's no universally free medical alert system in Canada, but several programs significantly reduce or eliminate the cost for eligible seniors.

Veterans Affairs Canada covers the full cost of a PERS system for eligible veterans, Canadian Armed Forces members, and RCMP retirees through their Treatment Benefits Program. Authorized providers include Holo Alert, Live Life Alarms, and Senior Protection. TELUS Health offers heavily subsidized rates for GIS recipients (as low as $4/month for in-home monitoring). Alberta's Special Needs Assistance for Seniors program provides financial assistance for personal response service monitoring fees for income-eligible seniors.

Medical alert monitoring costs may also be eligible as a medical expense for income tax credit purposes. Check current CRA guidelines for the latest eligibility criteria.

For more on seniors benefits in your province, see our guide to the Alberta Seniors Benefit and our guide to the BC Seniors Supplement.

Is Life Alert Available in Canada?

No. Life Alert is a U.S.-only service and does not serve Canadian customers. The familiar "I've fallen and I can't get up" commercials are American advertising for an American product. If you've seen Life Alert recommended in a comparison article for a Canadian senior, the article was almost certainly written for an American audience without checking availability.

Canadian alternatives that offer similar (and in many cases more modern) functionality include Lifeline Canada, Life Assure, TELUS Health, Holo Alert, Senior Protection, and SOS Medic (for Quebec/Francophone families). All of these operate within Canada and serve Canadian addresses directly.

What's the Difference Between MedicAlert and a Medical Alert System?

These are two different products that solve different problems.

MedicAlert (specifically the MedicAlert Canada Foundation) is engraved medical ID jewelry plus a 24/7 information hotline. When first responders find someone wearing MedicAlert jewelry, they call the hotline and operators share that person's pre-registered medical conditions, medications, allergies, and emergency contacts. MedicAlert does not dispatch emergency services. It informs the people who are already helping.

A medical alert system (Holo Alert, Lifeline Canada, Life Assure, etc.) is a wearable device with an SOS button and often built-in fall detection. When triggered, it connects to a monitoring centre that assesses the situation and dispatches emergency services as needed.

Many Canadian families use both. A medical alert system handles emergencies in real time. A MedicAlert ID makes sure first responders know what they're treating. The two complement each other and are not mutually exclusive.

How Much Does Lifeline Cost in Canada?

Lifeline Canada doesn't publish their Canadian pricing online. You have to call for a quote, which makes direct comparison harder than it should be. Based on what Canadian customers have reported in recent years, expect Lifeline's basic HomeSafe plan to fall in roughly the $40 to $55/month range, HomeSafe with Fall Detection in the $55 to $65/month range, and the On the Go mobile GPS service in the $65 to $75/month range. There is also typically a one-time installation or setup fee.

Because pricing isn't published, your actual quote may vary depending on promotions, location, and the device you select. For families who prefer transparent, published pricing, providers like Holo Alert ($49.95/month with fall detection included) or Life Assure ($34.95/month base with $9.99/month fall detection add-on) make budgeting easier.

What Is the Best Medical Alert Device for Seniors Who Live Alone?

For seniors living alone, the most important features are automatic fall detection and GPS/cellular connectivity (so the device works both inside and outside the home). A caregiver app is also a strong advantage because it allows a family member to check in remotely.

Among the systems reviewed here, Holo Alert's Pro pendant offers all three: included fall detection, GPS location tracking, and a family caregiver app. TELUS Health's On the Go plan also combines GPS, fall detection, and a caregiver app, though at a higher price point.

Do Medical Alert Systems Work Without Wi-Fi?

Yes. Modern cellular-based medical alert systems connect directly to a cellular network (like a cell phone) and do not require Wi-Fi, a landline, or a smartphone. This is a significant shift from older systems that depended on a home phone line.

All five top Canadian providers reviewed in this guide offer cellular connectivity. Some also offer landline options for seniors who prefer them or live in areas with limited cellular coverage.

Is Fall Detection Worth the Extra Cost?

If your budget allows it, fall detection is absolutely worth the cost. Falls are the leading cause of injury hospitalization among Canadian seniors, and the data consistently shows that many seniors are unable to activate a manual alarm after a fall.

That said, some providers include fall detection in their base plan (Holo Alert includes it on all devices at no extra charge), which eliminates the "extra cost" question entirely. When comparing monthly prices between providers, always check whether fall detection is included or an add-on, because a plan that looks cheaper on the surface may cost more once you add the features you actually need.

Choosing a medical alert system is one of the most practical things you can do to support a parent's independence. If you're ready to explore your options, see how Holo Alert compares or call 1-888-445-0192 to speak with someone who can walk you through the devices and plans. Every Holo Alert system comes with a 10-day risk-free guarantee, so you can try it before you commit.

Location accuracy varies and may be affected by network availability, indoor environments, and other factors. Medical alert services are a supplement to and not a replacement for 911 or emergency medical services. Fall detection does not detect all falls, and customers should press the SOS button manually whenever able.