There are two easy ways to update your payment method: do it yourself through our secure customer portal, or have our care team help you.
Option 1: Use the customer portal (fastest)
You can update your payment details and view or download your invoices anytime, without waiting on a reply. Here's how it works:
- Open the customer portal. You can also find the Customer Portal button at the bottom of any page on our website.
- Enter the email address you used when you signed up with Holo Alert.
- We'll send a secure sign-in link to that email. Click it and you're in. There is no password to remember.
In the portal you can:
- Update your credit card or payment method
- View and download your invoices and receipts
- Update your billing address or phone number
Option 2: Contact our care team
If you'd rather have a person help, we're happy to.
- Call 1 888 411 4656.
- Email support@holoalert.ca and tell us you need to update your payment details. We'll reply with the next steps.
If your payment is already overdue
You may also receive an email from us with a secure link to update your payment method. That link is safe to use, or you can sign in to the customer portal at any time.