Account and Billing

Devices and Replacements

• Replace a damaged device or report a device issue

  How replacements work for shipping damage, issues on arrival, and customer-caused damage.

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• Replace a lost device

  What to do if your device is lost and how replacement works.

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Managing Your Service

• Cancel your service

  How cancellation works for monthly and annual plans.

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Payments

• Update your payment method

  Update your card online in the customer portal, or have our care team help.

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• What happens if a payment is missed

  What to expect and how to get back on track.

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Warranty

• Warranty Coverage

  What the manufacturer’s warranty covers and how to get help.

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